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If you believe an ESA member company has violated the Code of Ethics and Standards of Conduct, you may file a formal complaint with ESA. The complaint must relate to one or more specific ESA Standards of Conduct. You can review ESA’s Code of Ethics and Standards of Conduct and complaint procedures and forms here.

Please note: If your complaint relates to a service or billing dispute, you must first attempt to resolve the complaint directly with your service provider. If the dispute is not resolved within 45 days of a request for resolution, ESA will review the matter after the 45 day period has expired.

Prior to filing a formal complaint, consumers must review ESA’s Code of Ethics & Standards of Conduct. To begin the formal complaint process, complete a complaint form and send it directly to ESA:

ESA Consumer Complaint Department
P.O. Box 610605
Dallas, TX 75261