Brink’s Home Security’s Monitoring Department was presented with a Stevie Award for “Customer Service Contact Center of the Year for centers over 100 seats” during the third annual Stevie Awards for Sales & Customer Service.

Brink’s Home Security’s award-winning Monitoring Department, with centers located in Irving, Texas, and Knoxville, Tennessee, provides rapid response and peace of mind to over 1.3 million residential and commercial customers. Brink’s Home Security’s state-of-the-art central stations are Underwriter Laboratory-listed (UL), fully redundant, and feature industry-leading alarm handling software.

The Monitoring Department won this award for delivering the highest level of service during the replacement of the monitoring application software “Stages,” developed in partnership with SGS, located in Irvine, California. “This new platform enables us to deliver expanded products and services to our customers” said Carole Vanyo, Senior Vice President of Customer Operations with Brink’s Home Security. Brink’s Home Security was also recognized for providing outstanding service to their customers in the face of the disasters that occurred during Hurricanes Gustav and Ike.

“We are honored to receive this award. It is a direct result of the hard work and dedication of our employees in protecting the lives and property of our customers,” said Vanyo.

“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, President of the Stevie Awards.

Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.